Privacy Policy

Last updated: 04 May 2026

This Privacy Policy explains how Dhiyo AI Labs (“we”, “our”, “us”) collects, uses and protects your information when you use our website https://app.dhiyoailabs.in, our AI business automation platform, CRM platform, and related services (collectively, the “Service”).

1. Information we collect

We may collect the following types of information:

• Account information: name, email address, phone number, business name, and password when you register.
• Lead and customer data: customer contact details, enquiry data, campaign responses, call logs, WhatsApp interactions, and related business information that you or your team upload, import, or capture through our platform and integrations.
• Usage data: IP address, browser type, device information, pages visited, login activity, system logs, and platform interaction history.
• Communication data: messages, chatbot interactions, AI call records, support conversations, and automation activity logs.
• Billing information: limited payment, invoicing, subscription, and transaction details processed through secure third-party payment partners.

2. How we use your information

We use the collected information for the following purposes:

• To create, manage, and secure your Dhiyo AI Labs account.
• To provide, operate, and improve our AI automation, CRM, lead management, calling, WhatsApp, IVR, and marketing services.
• To integrate with third-party platforms such as Facebook, Instagram, WhatsApp, Google, email, telephony, and SMS providers as configured by you.
• To send you important updates, service alerts, invoices, onboarding information, and customer support communications.
• To analyse usage trends, monitor platform performance, and improve user experience.
• To prevent fraud, misuse, unauthorised access, and to comply with legal obligations.

3. Legal basis for processing

We process your personal data based on your consent, our legitimate interest in operating and improving the Service, and/or where necessary to perform our contract with you and comply with applicable legal obligations.

4. Cookies and tracking technologies

We may use cookies and similar technologies to remember preferences, keep you logged in, analyse platform usage, personalise user experience, and improve Service performance. You can control cookies through your browser settings, but disabling them may affect certain features of the Service.

5. Third-party services & integrations

Our platform may connect with third-party services such as Meta (Facebook/Instagram), WhatsApp, Google, telephony providers, payment gateways, and email/SMS service providers. Your use of such integrations is subject to the respective third-party terms, privacy policies, and data processing practices.

6. Data retention

We retain your information for as long as your account remains active or as necessary to provide the Service. We may also retain information for legal, accounting, security, dispute resolution, and enforcement purposes. You may request deletion of your account and associated data, subject to applicable legal and operational requirements.

7. Data security

We implement reasonable technical and organisational safeguards to protect your information against unauthorised access, disclosure, misuse, alteration, or loss. However, no online transmission or storage system can be guaranteed as completely secure.

8. Your rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account and associated data.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

9. Children’s privacy

Our Service is intended for business users and individuals who are at least 18 years old. We do not knowingly collect personal data from children under the age of 18.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised “Last updated” date. Continued use of the Service after such updates constitutes your acceptance of the revised Privacy Policy.

11. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@dhiyoailabs.in

Website: https://app.dhiyoailabs.in